We have a 30-day return policy, which means you have 30 days after receiving your i

Refund and Return Policy

At Vanelior, we want you to be satisfied with your purchase. If you experience any issue with your order, please contact us and we will do our best to assist you.

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in its original packaging whenever possible.

Damaged or Defective Products

If your product arrives damaged, defective, or has a quality issue, please contact us as soon as possible at loruhanadiopbautista@gmail.com.

Please provide:

• Your order number

• A description of the problem

• Clear photos or videos showing the issue

After reviewing your request, we may offer a full or partial refund, replacement, or another appropriate solution, depending on the circumstances.

If the issue is confirmed to be a quality defect, we will work with you to find the best solution.

Returns for Other Reasons

If you wish to return an item for a reason other than a product defect or quality issue, you may request a return within 14 days of delivery.

The customer is responsible for all return shipping costs unless the return is due to an error on our part or a defective product.

The item must be returned in its original condition. We reserve the right to refuse a refund if the returned product shows signs of use, damage, or is missing parts or accessories.

Refunds

Once your return or refund request has been reviewed and approved, we will process the refund to your original payment method.

Please allow some additional time for your bank or payment provider to process and post the refund to your account.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons. If an item is not eligible for return, this will be indicated on the product page or communicated to you before purchase.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that a cancellation will be possible once the order has entered processing or has been shipped.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us at:

**Email: **contact@vaneleor.com

Vanelior
We are committed to providing our customers with a positive shopping experience.